Política de Privacidad

1. El alcance

1.1 Esta política describe el tipo de Datos Personales que la Compañía recopila sobre las personas físicas, así como la forma en que los trata, los comparte con terceros y protege estos procesos.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or by combining such information with additional information we hold or can access.

1.3 La Política define el «tratamiento» como toda operación que implique el uso o la recopilación de Datos Personales, incluida su gestión, estructuración y almacenamiento.

1.4 Our services are intended for a general audience and are not designed for use by anyone under 18 years of age. We do not knowingly seek or collect information from anyone under 18, nor do we knowingly allow such individuals to use our services. If we become aware of any such information, we will delete it as soon as possible.

2. Qué datos personales tenemos sobre usted

2.1 We collect Personal Data when you access the service and channels or visit our website. In certain cases, we may request your Personal Data directly.

2.2 In other cases, we collect your Personal Data by analyzing how you use our Services or service channels, or by receiving your information through our external partners.

3. No es necesario revelar información personal

3.1 Usted no está obligado a proporcionarnos ningún Dato personal. Sin embargo, si decide no facilitárnoslo, es posible que no podamos prestarle los Servicios ni permitirle el acceso al sitio web.

4. Qué datos personales recopilamos

4.2 The information we collect is not private and cannot be used to identify you.

4.3 Datos personales que recibimos de usted: cualquier dato personal que nos facilite de forma voluntaria al conectarse con la plataforma de trading en línea de un tercero a través de Nosotros.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Base jurídica y motivos del tratamiento de datos personales

5.1 La empresa trata sus Datos Personales para los fines descritos en esta sección, conforme a la base jurídica aplicable a cada uno.

5.3 Contact us by email for more information about the processing necessary to protect legitimate interests.

5.4 A continuación se detallan los motivos y fundamentos legales por los que podemos utilizar la información que usted nos proporciona:

6. Transferencia de datos personales a terceros

6.1 The Company may also share Personal Data with third-party service providers, such as hosting and storage providers, including IP address information and user experience analytics.

6.2 También puede solicitarnos que facilitemos a plataformas de trading de terceros determinados Datos Personales relativos a usted. En esos casos, transmitiremos a dichas plataformas los Datos Personales que usted nos proporcione. El uso de sus Datos Personales quedará sujeto a las respectivas políticas de privacidad de cada plataforma. Sus Datos Personales podrían compartirse con múltiples plataformas de trading.

6.3 The Company may share Personal Data with related entities or business partners. This may provide the Company with the resources needed to improve and refine the products and services offered to its customers.

6.4 Where necessary to protect the rights of third parties or to safeguard assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share Personal Data about you with prospective investors, buyers, or lenders of the Company or any other company within the group in the event of such a transaction (including the transfer or sale of assets belonging to the Company or any other company in the group), or as part of any merger, restructuring, consolidation, or bankruptcy of the Company or any other business within the group.

7. Cookies y servicios de terceros

7.1 We may use third-party services, such as those that display advertisements on our website or analytics providers. These companies may also use cookies or other technologies.

7.2 Cookies are small text files stored on your device each time you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and tailor the products and services that may interest you. Cookies are also used for statistical and analytical purposes.

7.3 Some of the cookies we use are session cookies. These are downloaded temporarily to your device and remain only briefly, until you close your browser. Others are persistent cookies, which stay on your device for a period after you close your browser. These are used to help the Website recognize you as a returning user and allow users to return to the website.

7.5 Sin embargo, tenga en cuenta que, si esto sucede, es posible que algunas o todas las funciones y características del Sitio Web no funcionen como usted espera.

Online Tracking Notice: This service does not currently respond to Do Not Track signals.

8. Conservación de los datos personales

8.1 The Company will retain your Personal Data for as long as necessary to fulfill the purposes of processing described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, and orders.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is still necessary to retain.

9. Transferencias internacionales

9.1 Your personal data may be transferred to other countries, including to a third country or to international organizations. The Company takes all necessary measures to protect the personal data you provide and to ensure that data subjects can exercise their rights and access effective legal remedies.

9.3 The Company can provide information about the security measures it applies to protect your Personal Data transferred to third countries or international organizations. Please email: support@cielo-rendorio.com

10. Seguridad de los datos personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against the accidental or unlawful destruction, loss, or alteration of Personal Data.

10.2 We cannot guarantee that your Personal Data will remain secure and free from errors. We are also not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, any Personal Data disclosed due to transmission errors, unauthorized access by a third party, or any other cause beyond our control.

10.3 Legal or other obligations beyond our control may require us to disclose your Personal Data to third parties, such as public authorities. In these situations, we cannot control the level of security those third parties apply to your Personal Data.

10.4 Personal Data cannot be transmitted over the network with complete security. The Company cannot guarantee the security of Personal Data you transmit to us via the internet.

11. Hipervínculos a sitios web de terceros

11.1 The website contains links to third-party sites and applications. These sites and applications are not under the Company's supervision. We are not responsible for the collection or processing of Personal Data by these websites or applications. This Policy does not apply to actions carried out through such sites or applications.

11.2 Antes de acceder a cualquier sitio web o aplicación de terceros, le recomendamos leer sus políticas de privacidad antes de decidir acceder a ellos, utilizarlos o facilitarles cualquier Dato Personal.

12. Modificaciones de esta Política

12.1 We may amend this Policy at any time. If we make changes, we will notify you by publishing the updated version on our website.

12.2 If we make significant changes to this Policy, we will notify you through the channels we deem appropriate and post a notice on our website.

12.3 Unless expressly stated otherwise, any changes take effect once the revised Policy is published.

13. Tus derechos

13.1 You have the right to ask us to verify the accuracy of the Personal Data we hold about you, to correct any errors, and to delete any Personal Data we no longer need. You may also restrict the scope of how your personal information is processed.

13.2 If you reside in the EEA, please see this page. These rights apply to the information you provide about your Personal Data. To exercise your rights, send an email to the address below.

13.3 Right of Access The Company may verify the accuracy of the Personal Data it processes about you. Where such data exists, you may access your Personal Data. The Company will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for any additional copies. If requested, the data will be made available electronically. The right to access Personal Data must not conflict with the rights and freedoms of others. If a request adversely affects the rights and freedoms of another person, or your own rights, the Company may decline the request or limit its ability to fulfill it.

13.4 Right to rectification The Company has the right to rectify inaccurate Personal Data. You have the right to require that incomplete Personal Data concerning you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and there is no other legal basis for processing; (c) you object at any time, on grounds relating to your particular situation, to the processing of Personal Data concerning you based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation that requires processing under European Union law or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones del tratamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su tratamiento. En tal caso, los Datos Personales solo podrán conservarse con su consentimiento, para crear, ejercer o defender derechos legales, para proteger los derechos de otra persona física, o cuando exista una razón de interés público significativo dentro de la Unión Europea o de un Estado miembro.

13.7 Right to data portability If processing is carried out by automated means and is based on consent or on a contract to which you are a party, you have the legal right to review the Personal Data you have provided to the Company. You have the right to request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. The exercise of your right to data portability does not affect your rights under the right to erasure. The right to data portability shall not adversely affect the rights and freedoms of third parties.

13.8 Right to object You have the right to object at any time to any processing of Personal Data concerning you that is based on legitimate interests pursued by the Company or a third party. This includes profiling based solely on those legitimate interests. Where we can demonstrate compelling legitimate grounds for processing your Personal Data, we may continue to do so only if you cannot show that your rights, freedoms, or interests, or the establishment, exercise, or defense of legal claims, override those grounds. In relation to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.

13.9 Right to withdraw consent You may withdraw the consent you gave us to process your Personal Data at any time. This will not affect the lawfulness of any processing carried out based on your consent before its withdrawal. You have the right to lodge a complaint with the authority that supervises you. You may file a complaint with a supervisory authority established by a Member State to protect the fundamental rights of natural persons regarding the processing of Personal Data within the European Union. European Union and Member State law may limit your rights concerning the Personal Data that relate to you, as detailed in this section 13.

13.10 We will provide the information you request under the rights set out in section 13 of this agreement within one month of receiving your request. This period may be extended by up to two months where necessary, depending on the nature of the request and the number of requests received. Within one month of receiving your request, we will notify you of any extension and the reasons for it.

13.11 Provided it does not conflict with the provisions of article 13 of the law, any information you request in exercising your rights under article 13 will be provided free of charge. If a request is unfounded or excessive, particularly where it is repetitive, we may charge a reasonable fee to cover the administrative costs of providing the information or carrying out the requested action. We may also decline to act.

13.12 If we have doubts about the identity of the person who submitted your request, we may ask the requester to provide reasonable means of identification.